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Key Account Manager

Orlando, FL · Manufacturing
Our client, the leading material handling provider in the South East has helped customers in Florida and Georgia gain a competitive edge for over 70 years by offering a comprehensive range of U.S.-assembled material handling products and services. Their commitment to quality, reliability, and customer satisfaction extends companywide.
Title: Key Account Manager
Location: Orlando, FL
Key Points:
  • With over 70 years in operation, the company has a long-standing history of success and growth in the material handling industry, offering a secure and stable work environment.
  • The Orlando branch is the largest and has the highest potential for growth, offering employees ample opportunity for professional advancement and career development.
  • The company holds the largest market share in the industry, with competitors trailing far behind.
  • The company emphasizes team dynamics, accountability, and mentorship, especially in the service department, creating a collaborative and rewarding environment.
  • Competitive compensation and benefits through uncapped commissions, bonuses, and a clear path for career growth, employees are well-compensated for their efforts and contributions.
Responsibilities:
  • Develop and implement effective sales strategies to drive business growth within the current and prospective major accounts by presenting impactful solutions to customers about the products and services including new, used, battery, electric, and specialty warehouse equipment, service, racking systems, and automation.
  • Plan daily schedule and routes to travel by personal car to both prospective and current customer locations daily.
  • Consistently track, meet, and exceed sales goals and quotas aligned with company objectives within schedule identified.
  • Build and maintain relationships and manage accounts with current customers by helping to identify current and future business needs.
  • Target and convert new A/B customers through proactive prospecting through planning and persistence.
  • Responsible for growing customer base by making cold calls, visiting in person new leads, or taking calls from prospective customers or other methods.
  • Network and actively build relationships with customers using persuasive techniques, regularly contact customers to discuss current needs; have a plan for follow up.
  • Responsible for maintaining and using knowledge of company products and services to connect and generate solutions for customers.
  • Develop sales strategies, techniques and tactics based on customer feedback and market environment. Keep abreast of best practices and promotional trends.
  • Perform and present cost-benefit and needs analysis studies to present to customers.
  • Develop creative and tailored client proposals by working to identify customer pain points to provide warehouse solutions.
  • Work closely with Vice President of National Accounts on account planning and pricing decisions.
  • Negotiate effectively; clearly communicate goals, interests, and positions during customer discussions.
  • Create various financing options / terms to help a customer confidently agree to payment for the new solutions purchased.
  • Utilize developed proposals with new products, updates, and features to negotiate contracts, prices; terms with customers.
  • Responsible for collaborating with Solutions team coordinators to ensure all documentation like invoices and contracts are documented.
  • Coordinate with Service Advisors on certain accounts to provide service solutions.
  • Communicate with management regarding all pertinent activities of customer accounts to keep them abreast of all phases of account relationship progress.
  • Perform customer check ins with existing customers at and around delivery of new equipment and implementation of services to assure great experience and answer any questions.
  • Expedite the resolution of customer problems and complaints by communicating with proper internal associates to maximize customer satisfaction.
  • Generate and submit sales reports to management as needed.
  • Continue to complete all necessary training and continuing education.
  • Become proficient in CRM and quoting systems.
  • Can confidently and competently perform demonstrations on all brands that SSMH offers.
Requirements:
  • Outside sales, B2B experience strongly preferred.
  • 7-10 years in industrial equipment sales or similar industry with a proven track record in growing sales volume strongly preferred.
  • Excellent verbal, written, interpersonal, and oral presentation communication skills.
  • Excellent analytical and problem-solving skills. Ability to prioritize, manage time and organize tasks according to needs.
  • Superb customer service skills- to listen to needs of a customer and address excellently.
  • Excellent interpersonal skills to work with a wide variety of people building to build relationships and network effectively.
  • Ability to develop and maintain strong rapport with customers.
  • Possess confidence and self-assuredness to succeed in sales and persuasion.
  • Ability to create and deliver presentations tailored to the audience’s needs.
  • Capable negotiator. Clearly communicates goals, interests, and positions during. discussions.
  • Ability to bring energy, enthusiasm, and a positive attitude to the position.
  • Highly motivated and target driven with a proven track record of meeting and exceeding sales goals.
  • Able to work efficiently with minimal guidance or supervision.
  • Knowledge of industrial powered equipment and the material handling industry preferred.
  • Proficient in Microsoft Office Suite products
  • Superior attention to detail and accuracy
  • Ability to multi-task, meet deadlines and work in a fast-paced environment.
  • Must be willing to travel in the Florida and Georgia market, depending on assigned territory.
  • Must possess physical endurance to be on their feet for long hours and spend majority of time travelling between locations.
  • Familiarity with marketing strategies and Consumer psychology
Education:
  • Bachelor’s Degree preferred but not required
 

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