About Our Client

Our client is a premier independent insurance agency with a strong presence in the Tampa and Hudson, Florida communities. Representing over 20 reputable insurance providers, they specialize in personal and commercial insurance solutions, including home, auto, and business coverage. They are known for a "client-first" philosophy, acting as an expert comparison shopper to ensure every client receives tailored coverage that matches their specific needs. With a legacy of professionalism, responsiveness, and integrity, they have built a reputation for helping families and businesses protect their greatest assets.

The Opportunity

We are seeking an Operations Manager to lead the daily functional infrastructure of a leading independent agency. This is a critical leadership role responsible for ensuring that internal processes are as high-performing as the service provided to clients. You will oversee the administrative and operational workflows that support the sales and service teams, focusing on efficiency, accuracy, and scalability. This position offers the opportunity to have a direct impact on the growth of a locally-owned, highly-respected firm by optimizing how they deliver value to their policyholders.

What You Will Do

• Process Management: Oversee the lifecycle of policy administration, from initial quoting and carrier comparison to binding and renewal, ensuring zero-defect execution. 
• Agency Technology: Serve as the primary administrator for the Agency Management System (AMS), leveraging data and automation to reduce manual tasks and improve team productivity. 
• Team Coordination: Manage and mentor the support staff, ensuring clear communication between the personal and commercial lines departments. 
• Carrier Relations: Maintain and optimize relationships with over 20 carrier partners, staying updated on new products, portals, and underwriting guidelines. 
• Compliance & Reporting: Monitor agency performance metrics and ensure all activities comply with Florida insurance regulations and agency standards.

Who You Are

• An Operational Architect: You love building "the machine" behind the business and are constantly looking for ways to improve existing processes. 
• Data-Driven: You use metrics to identify bottlenecks and are comfortable using technology to solve complex organizational challenges. 
• Service-Oriented Leader: You understand that internal operations exist to support the client experience, and you lead your team with a focus on responsiveness. 
• Adaptable: You thrive in a fast-paced environment where managing multiple carrier relationships and evolving market conditions is the norm.

The Ideal Candidate is an experienced insurance professional with 3-5+ years of operations or office management experience within an independent agency setting. You have a deep understanding of Personal and Commercial lines and are proficient in modern Agency Management Systems (e.g., AMS360, Applied, or similar). Familiarity with the Florida insurance market—including property and casualty nuances—is highly preferred. A 2-20 or 4-40 insurance license is considered a significant asset for this role.

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About Naviga Recruiting & Executive Search

Naviga Recruiting & Executive Search is a leading provider of Contingent Workforce Solutions, Executive Search, Leadership and Individual Contributor hiring, empowering businesses to achieve their strategic objectives through expert talent acquisition. Our specialties include sales, marketing, finance/accounting and operations hiring. With a commitment to excellence and a deep understanding of market trends, Naviga Recruiting & Executive Search helps organizations build high-performing teams and navigate complex workforce challenges. Naviga Recruiting & Executive Search specializes in U.S. Hiring for Global Businesses.