About Our Client

Our client has been a leader in the water industry for decades, providing cutting-edge measurement and testing systems, proprietary utility management software, and services to large municipal and private water utilities.

The Opportunity

This is a critical, high-impact role supporting the company's accelerated expansion. The Key Account Specialist (KAS) function is significantly enhanced to better manage and grow existing large municipal and private water utility accounts. The KAS's core purpose is to ensure full customer support post-sale, allowing Regional Sales Directors to focus on new business. You will proactively manage relationships, drive customer satisfaction, and identify opportunities for upselling and expansion. This is a chance to be a key player in a growing, well-funded organization and help build a new, essential program from the ground up.

What You Will Do

• Serve as the daily primary point of contact for key accounts to ensure customer satisfaction and reference-worthy relationships. 
• Proactively identify revenue growth opportunities within existing accounts through account analysis and usage trends. 
• Develop account-specific growth strategies focused on solution bundling, upsells, and cross-selling new services or subscriptions. 
• Collaborate deeply with internal regional sales, operations, technical support, and finance teams to coordinate resolutions and meet client needs. 
• Support the sales process by assembling quotations, proposals, product capability booklets, and account analyses. 
• Ensure coordination of all communications and activities for assigned accounts, including face-to-face meetings as defined by the program. 
• Translate customer challenges into commercial opportunities by mapping solutions to measurable outcomes like cost savings and efficiency. 
• Monitor customer satisfaction and gather feedback to drive high retention rates and renewals. 
• Assist in meeting Key Account objectives and quotas while ensuring compliance with strategic selling milestones. 
• Coordinate training needs and support the adoption of the company’s product and software solutions.

Who You Are

• Proven ability to build and maintain long-term client relationships through effective communication and problem-solving. 
• Strong collaborator with a team-first mindset and the ability to work across various departments. 
• Highly organized and proactive with strong priority management skills to handle changing conditions. 
• Self-motivated and "moldable" professional who is eager to learn and grow within the water industry. 
• Comfortable with approximately 50% travel for face-to-face client introductions and ongoing relationship management. 
• Possesses "grit" and the flexibility to adjust hours based on specific customer needs. 
• Proficient in Microsoft Office, Salesforce, and Asana. 
• Excellent verbal and written communication skills in English. 
• Must possess and maintain a valid driver’s license for required travel.
• Bachelor’s degree in Marketing, Engineering, Business Administration, or an equivalent field is required.

Why Join the Team?

Our client is committed to taking care of its employees and offers competitive benefits:

• Health: Medical coverage provided through Blue Cross Blue Shield, with a strong employer contribution for both independent and family plans. Dental and Vision plans are employee-paid.
• Retirement: 401(k) with a 4% company match. Employees are 100% vested from the moment they start contributing.
• Time Off: 10 days of Paid Time Off (PTO) to start, which increases with tenure. Employees also receive 10 paid federal holidays.
• Travel: Mileage reimbursement is provided for standard mileage rates, or a rental if needed, for travel to the office/accounts.
• Perks: Regular employee appreciation events, monthly all-team meetings, weekly team lunches, and catered holiday parties.

________________________________________

About Naviga Recruiting & Executive Search

Naviga Recruiting & Executive Search is a leading provider of Contingent Workforce Solutions, Executive Search, Leadership and Individual Contributor hiring, empowering businesses to achieve their strategic objectives through expert talent acquisition. Our specialties include sales, marketing, finance/accounting and operations hiring. With a commitment to excellence and a deep understanding of market trends, Naviga Recruiting & Executive Search helps organizations build high-performing teams and navigate complex workforce challenges. Naviga Recruiting & Executive Search specializes in U.S. Hiring for Global Businesses.