About Our Client

Our client is a trusted, family-owned, supplier of capital equipment and engineered solutions with 20 locations throughout the US. Due to growth and market expansion, Naviga has been retained to recruit a Service Manager.

What You Will Do

• Lead the day-to-day service operations of the branch, managing 6-10 service technician productivity, dispatch, and department budgets.
• Partner with the Branch Manager and collaborate closely with the parts and sales teams to ensure a unified customer experience.
• Serve as the face of the service department, modeling exceptional customer interaction and driving satisfaction and retention.
• Ensure service metrics are met or exceeded, while maintaining strong operational efficiency and team morale.
• Provide leadership, support, and accountability to the team of seven technicians and related staff.
• Implement best practices in technician scheduling, safety, and service quality.
• Contribute to branch-wide performance meetings and work closely with regional leadership on strategic goals.

Who You Are

• Minimum of 3–5 years of experience overseeing operations, including managing technicians in a machinery or related service environment, preferable heavy equipment/forklift.
• Strong customer service and leadership skills, with the ability to lead by example and resolve challenges proactively.
• Experience with technician dispatch and service department KPIs.
• Strong communication, budgeting, and problem-solving abilities.
• Ability to work independently while being part of a collaborative, cross-functional team.
• Pre Employment Requirements:
  • Valid driver’s license and a safe driving record
  • Must be able to complete a pre-employment drug test and background check

Why Join This Team?

• Rapid Growth & Stability – Join a company with strong financials, a history of success, and ambitious expansion plans.
• Entrepreneurial Culture – A dynamic, fast-paced environment where creativity and initiative are encouraged and rewarded.
• Career Development – Internal promotion is prioritized, with ongoing training and clear paths toward leadership.
• Work-Life Balance –  Generous PTO, and comprehensive benefits help support your well-being.
• Community Engagement – Participate in Community Impact Day, giving back to the areas where you live and work.

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About Naviga Recruiting & Executive Search

Naviga Recruiting & Executive Search is a leading provider of Contingent Workforce Solutions, Executive Search, Leadership and Individual Contributor hiring, empowering businesses to achieve their strategic objectives through expert talent acquisition. Our specialties include sales, marketing, finance/accounting and operations hiring. With a commitment to excellence and a deep understanding of market trends, Naviga Recruiting & Executive Search helps organizations build high-performing teams and navigate complex workforce challenges. Naviga Recruiting & Executive Search specializes in U.S. Hiring for Global Businesses.