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Client Services Manager
Remote: Denver Metro, COOur client is a leader in creating high-impact fundraising programs that fuel major growth for hospitals and non-profits. They handle everything from strategy and marketing to execution, delivering record-breaking results that empower organizations to make a bigger difference in their communities.
Title: Client Services Manager
Location: Remote - Denver Metro, CO
Build Relationships. Lead with Impact. Advance Your Career.
Title: Client Services Manager
Location: Remote - Denver Metro, CO
Build Relationships. Lead with Impact. Advance Your Career.
- Established & Growing: Loyal client base, rapid expansion, new systems, and a growing marketing team.
- Collaborative Culture: Collaborative, supportive culture where close-knit teams work toward shared goals.
- Impact-Driven: Innovative work with measurable impact, supporting causes that truly make a difference.
- Strategic & Creative Programs: Lead complex, customized fundraising initiatives that demand both strategic insight and inventive problem-solving.
- National & Local Influence: Contribute to U.S. market growth while championing regional success in Denver, strengthening client partnerships and community presence.
- Serve as the primary point of contact for assigned clients, building strong, long-term relationships based on trust and exceptional service.
- Lead the strategic planning, scheduling, and budgeting for lottery programs.
- Collaborate with cross-functional teams, including marketing, creative, and analytics, to ensure seamless program delivery.
- Monitor key performance indicators (KPIs) and provide data-driven recommendations to optimize program success and increase sales.
- Build and maintain strong relationships with external vendors, sponsors, and community partners.
- Identify potential risks and challenges, developing and implementing mitigation strategies.
- Provide mentorship and guidance to Client Services Coordinators, fostering a positive and productive team culture.
- Prepare and deliver impactful presentations and reports to clients and stakeholders.
- Experience: Minimum of 8 years in client management, with a proven track record of cultivating and sustaining deep, trusted relationships.
- Candidates should be skilled at understanding client needs, anticipating challenges, and delivering solutions that drive results and long-term loyalty.
- Experience engaging with senior executives and navigating complex, multi-stakeholder environments is highly valued.
- Analytical & Strategic Skills: Strong planning, budgeting, and performance analysis capabilities, with the ability to translate insights into actionable strategies.
- Communication & Leadership: Excellent communication, interpersonal, and decision-making skills; confident yet approachable, able to engage effectively with senior executives and media personalities.
- Key Qualities: Curious, strategic, and able to connect ideas across industries; demonstrates humility alongside confidence when leading or collaborating.
- Adaptability & Agility: Comfortable navigating complex, varied, and sometimes abstract work; thrives in dynamic, fast-paced environments
- Technical Proficiency: Skilled in Microsoft Office 365 (Word, Excel, PowerPoint, SharePoint) to support reporting, presentations, and collaboration.
- Must be able to obtain a passport for international travel
- Bachelor’s degree in business, communications, marketing, or a related field is preferred