Our client focuses on equipment rental for the construction industry. They offer a wide range of machinery and tools, from excavators and skid steers to generators and aerial work platforms, along with technology to track and manage rented equipment.
 
Title: Service Manager
Location: Dallas, TX
 
Key Notes/Company Details:

• Employee-owned company: They have a stake in the company's success, benefiting directly from its performance.
• Strong Culture: Emphasis on teamwork, customer service, and supportive management, leading to high employee satisfaction.
• Good Benefits: Comprehensive package including medical, dental, 401(k), paid time off, and tuition reimbursement.
• Career Growth: Opportunities for learning, development, and advancement in a dynamic industry.

gResponsibilities:

• Developing and implementing service standards and procedures for the service delivery department, including managing key performance indicators, completing work orders, damage recovery and processes, equipment days in non-rent status/fleet unavailable process (FUR), OEC in non-rent status, preventive maintenance (PM) currency, MEWP compliance, technician efficiency, and reduction of equipment downtime.
• Maintaining high standards and quality of the fleet.
• Supervising other members of the service delivery team, including work assignments, payroll entries, establishing priorities, and setting performance standards to ensure equipment availability and customer satisfaction.
• Maintaining customer relationships and improving response and delivery times.
• Managing and maintaining road service vehicles for safety, maximum performance, and controlled expenses.
• Representing the Service Department’s brand and gaining additional Service revenue through support of Outside Sales Representatives / Strategic Account Managers.
• Providing fleet management support by managing expenses for external customers and the Company to ensure maximum profitability.
• Updating service methods to improve overall efficiency.
• Resolving any service problems and customer issues to gain repeat service.
• Creating and presenting regular reports to create efficiencies, make improvements, and report to branch management.
• Instructing customers on equipment operation, care, and maintenance.
• Inspecting rental equipment on return, looking for any damage, and returning deposits.
• Coordinating yard flow in conjunction with the Branch Manager and implementing orderly and organized yard flow, ensuring the shop maintains cleanliness and order.
• Providing leadership, coaching, technical training, and guidance to the Service Team, while fostering a culture of safety, accountability, professional development, high performance, and ethical behavior.
• Performing other related duties as assigned.

Requirements:

• 5+ years’ management experience in a service environment.
• 3+ years’ experience in roles with increasing responsibility.
• Excellent time management skills, including prioritization of tasks, communication, and execution to meet established deadlines.
• Outstanding customer service, communication, and multi-tasking skills.
• Outstanding verbal and written communication skills.
• Ability to develop direct reports through coaching and reinforcement.
• Excellent mechanical aptitude and technical knowledge.
• Excellent interpersonal, customer service, math, reading comprehension, and problem-solving skills.
• Proficient in Microsoft Office Suite, with an emphasis in Word, Excel, and Outlook.
• Ability to lift up to 50 pounds.

Education:

• High school diploma required; vocational certification or associate's degree is preferred.

Benefits:

• Comprehensive benefits package
• Employee-owned company program
• Safety Boot Program
• Tuition Reimbursement
• Profit-Sharing Program
• Prescription Safety Glasses Program
• Tool Program
• Charitable Contribution Match
• Paid Time Off (PTO)
• Life Insurance Coverage